Terms and Conditions

ACKNOWLEDGEMENT

 

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with our terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean MyHoliday2.com.au

These terms and conditions apply to bookings you make via our online store.

By making a booking (which is deemed to have occurred at the time you purchase a Travel Voucher), the person who makes the booking agrees on behalf of all persons detailed in the booking that:

He/she has fully read these terms and conditions and has the authority to and does agree to be bound by them

He/she consents to our use of information in accordance with our Privacy Policy

He/she is 18 years of age or over and where making a booking with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.

 

PRICES

All prices we list are in Australian Dollars unless otherwise stated and include tax where payable.

All prices are correct at time of publishing. Prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. Prices are also are subject to availability and can be withdrawn or varied without notice. 

Price changes may be caused by a number of factors including currency fluctuations, fuel surcharges, taxes and airfare increases. We reserve the right to adjust any fees, charges or prices as necessary to reflect such cost increases. 

It is likely that different passengers on the same tour may have been charged different prices. We recommend to book right away if you see a price you like in order to avoid disappointment. 

Should a price decrease, or a tour goes on a special offer after you have paid your deposit, you are not entitled to a discount. 

We reserve the right not to honour any published prices that we determine were erroneous due to printing, clerical or electronic error. In the event of a price decrease, we are not obliged to refund you to match any subsequent price reductions after purchase. We reserve the right to modify, change, extend, or cancel the travel offer at any time.

The full retail price displayed on each travel package is advised to us by the supplier at time of publishing and calculated by the value of each aspect and inclusion of the package.

MyHoliday2 travel packages, including any unused portion, cannot be exchanged for other services or cash.

A bank processing fee of 2% applies to all transactions. This fee is built into the advertised tour price and is non-refundable.

 

AGENCY

MyHoliday2 identifies as an online agent selling products on behalf of suppliers

MyHoliday2 services include the arranging and coordinating of travel services offered by the supplier. They include, and are not limited to, group tours, hotels, transfers, flights etc.

MyHoliday2 cannot guarantee the performance of the suppliers

MyHoliday2 can identify all suppliers related to the booking on request of the customer

Any marketing material / copywriting / itineraries that are not the agents but are supplied by the suppliers, MyHoliday2 accept no liability for errors in that material

 

TRAVEL AGENT’S FEES

MyHoliday2 must set out all fees that they charge in association with the booking

See Schedule Of Fees for more information

 

BOOKINGS, PAYMENTS AND DEPOSITS

Payments can be made in full at time of booking or you may choose a deposit option followed by a payment plan.

Payments can be made by credit/debit card or by bank transfer.

If you pay by bank transfer you must transfer the funds to our account within 7 days or your booking will auto-cancel. 

You may take one of our ‘PAYMENT PLAN OPTIONS’ where a non-refundable 25% to 50% deposit per booking is required at time of purchase, followed by two further installments.

1. Payment plan options incur a 2% surcharge which is charged at time of booking.
2. Payment plan options are available on all bookings priced $1000 or more, unless stated otherwise.
3. Payment plan options are only available if your departure date is 6 months or more away from purchase.
4. If you are traveling in less than 6 months, full payment is required at time of booking.
5. For the 6 month payment plan option, a 50% deposit is required at time of purchase. 30% is required half way through the plan. The final 20% payment is due 3 months later.
6. For 12 month payment plan options, a 25% deposit is required at time of purchase. 40% is required half way through the plan. The final 35% payment is due 9 months later.
7. The two subsequent payments will be automatically charged to your credit/debit card used to make the initial purchase.
8. It is the customers responsibility to note when the payments are due. An email reminder will be sent the day before the payment will be deducted.
9. Should payments not be made on the due date for whatever reason, the booking will automatically be cancelled and the deposit strictly non-refundable.
10. All tours must be paid for in full at least 90 days prior to departure. Some plans may result in you paying in full prior to 90 days.
11. If you wish to bring your travel date forward, we can override the payment plan to charge you sooner. The full payment must be made at least 90 days prior to the new travel date.
12. If you wish to push your travel date back, the existing payment plan will stand.
13. We cannot reverse payments once deducted. Our standard refund policies will apply.

PAYMENT PLAN AMENDMENTS

If you booked a trip on a payment plan and would to make alterations to that plan, a service fee of $25 will apply. Requested amendments are subject to approval and depend on the package booked. Please contact MyHoliday2.

A $25 service fee will also apply, if the incorrect payment plan is chosen at time of booking and our team are required to make manual amendments. Multiple plans may appear at checkout, therefore it is the customers responsibility to ensure you choose the correct plan in line with your departure date to avoid this fee.

 

REFUNDS

Please see our standard Refund Policy for full details.

Where extenuating circumstances may arise, as such as the COVID-19 pandemic, customers bookings will be subject to our revised refund policy as well as our suppliers/airlines refund policies.

See here for our updated COVID-19 refund policy.

MyHoliday2 operates a 7 Day Peace of Mind MONEY BACK GUARANTEE, whereby, should customers change their mind for any reason, they will receive a refund: (Not applicable for all deals)

All refunds will be less our built in 2% credit card fee and $50 admin fee per person.

All international payments will also be subject to a currency conversion determined by our bank at time of processing.

The refund must be requested within 7 days of purchase or this offer is void.

On packages where flights are included the 7 Day Money Back Guarantee does not apply to the flight portion. The flight portion of any package is completely non-refundable.

Full details of the ‘MONEY BACK GUARANTEE’ can be read in our Refund Policy.

 

FUEL LEVIES

Fuel costs of services including land, air and sea are correct at time of publishing and booking. If, in the unlikely event, that there is a significant increase in the cost of fuel imposed by our third party suppliers, then a fuel surcharge may apply prior to travel.

PASSPORT / VISAS / TRAVEL DOCUMENTS

It is your responsibility to ensure you have a valid visa for the country you are traveling to.

Passport and visa regulations can change and it is your responsibility to ensure that you possess the relevant travel documents before you travel. Delays can be experienced in obtaining a passport or visa, so please ensure you apply with sufficient time. MyHoliday2 accepts no responsibility in any regard in relation to customers who are denied entry to a country because they do not possess the correct travel documents.

It is your responsibility to ensure that you hold an up to date passport that is valid for at least six months from your date of travel.

It is your responsibility to ensure that your details supplied to MyHoliday2 and our suppliers must be exactly as per your passport, including your middle name if applicable.

If an incorrect name/spelling is supplied to us on your booking form and tickets (air/train/hotel) are issued incorrectly this could result in a passenger being refused boarding. Should we need to re-issue a ticket due to incorrect information provided to us, this will be at your own cost. 

Airline tickets are non-changeable and non-refundable.  

It is your responsibility to check all of your travel documents immediately upon receipt and advise us within 24 hours of any errors or changes required.

 

AMENDMENTS TO TRAVEL ARRANGEMENTS

Any changes to your booking after purchase, including but not limited to; changing your tour, destination, departure date, room allocation, name change etc will incur a $100 service fee per person. 

Any changes to your booking after purchase must be requested to MyHoliday2 in writing via email.

If non-refundable services have already been booked by our supplier, such as international or domestic flights, train tickets, cruise cabins etc, customers will bear the cost in addition to the admin fee.

The fees will be deducted from any subsequent invoices or charged via a new invoice issued by MyHoliday2.

All international air tickets issued are completely non-changeable and non-refundable

 

TRAVEL INSURANCE

MyHoliday2 strongly recommends you take out a travel insurance policy as soon as you purchase your travel package.

MyHoliday2 takes no responsibility for any issues that may arise such as cancellation, baggage, theft, personal liability, accident, medical cover or other requirements specific to your travel plans.

 

TRAVEL ADVICE

It is your responsibility to review travel prohibitions, warnings, announcements and advisories issued by the relevant government agencies prior to booking travel or departing to international destinations.

MyHoliday2 will continue to run tours to destinations unless the country has a Level 4 government warning imposed by the Australian governemt.

For up to date travel advice visit your local government travel advisory and www.smartraveller.gov.au

 

HEALTH PRECAUTIONS

It is the customers responsibility to seek medical advice in relation to any travel, including vaccinations required to enter a country

It is your responsibility to ensure you are medically fit to travel and have read the fine print for deals that require specific levels of fitness.

Not all suppliers have facilities for people who require assistance. If you have any disabilities or require special assistance, please let us know at the time of booking so we can check if suitable services are available.

 

FREQUENT FLYER

It is the customers responsibility to let MyHoliday2 know about any frequent flyer memberships so we can attached it to your booking

MyHoliday2 is not responsible for the inability to claim points.

 

RESPONSIBLE TOURISM

MyHoliday2 operates a ‘Give Back’ policy in order to contribute to responsible tourism; aiming to minimise negative social, economic and environmental impacts.

MyHoliday2 works with selected charities in a number of countries and each travel package purchased, AUD$2 of the profit margin goes towards the selected charity for that country.

You can see MyHoliday2’s selected charities in our Responsible Tourism page

MyHoliday2 makes the donation annually. Please follow our social media pages for updates.

 

HOTELS

The hotels used as part of the tour are listed on each deal page. 

All accommodation and hotels are subject to change. If in the unlikely event the listed hotel is unavailable, a hotel of a similar standard and location will be used. 

You will only be sent a final hotel list prior to departure if there have been changes to the listed hotels. 

Some accommodation providers may require that you present a credit card or cash deposit upon check-in to cover any additional expenses that may be incurred during your stay, for example mini-bar. You are responsible for the payment of any such additional expenses.

Hotel ratings displayed on MyHoliday2 and in promotional material are intended as general guidelines and are often ‘Self Rated’. MyHoliday2 does not guarantee the accuracy of the ratings. Hotel room images are representative only and the actual room occupied may vary in inclusions and décor.

It is your responsibility to understand the difference in hotel ratings across continents. For example, a 3 star hotel in Australia may have a different standard to a 3 star hotel in Asia.

Standard hotel check in time is between 12-2pm. If your flight arrives before this time you will have to wait to check in. You may store your luggage securely in the hotel reception.

Hotels may be out of the main city centre. Hotel concierge is available to advise on places of interest nearby.

 

LIMITATION OF LIABILITY

MyHoliday2 uses the services of external suppliers, who are not employees or agents of MyHoliday2

Subject to Consumer Law, MyHoliday2 is not responsible for the conduct of the suppliers and does not accept any liability in contract, tort or otherwise for any injury, death, damage, loss, delay, additional expense or inconvenience caused by our suppliers or third party providers over whom MyHoliday2 has not direct control

MyHoliday2 is not liable for Force Majeure or any other event which is beyond our control or which is not preventable by MyHoliday2.

 

FORCE MAJEURE

Force Majeure means the occurrence of an event that is beyond MyHoliday2’s reasonable control.

In the event of Force Majeure, neither party will be liable for any failure or delay in performing an obligation under this agreement that is due, but not limited to any of the following causes; acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national stakes, fire, explosion, generalised lack of availability of raw materials or energy. For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party’s financial inability to perform its obligations hereunder.

In the event that a Force Majeure applies, the time of the performance of the contract will be extended by 12 months. The customer will subsequently be bound by the supplier’s terms and conditions.

 

FLIGHTS

For packages that do not include flights, It is your responsibility to ensure that you book the international flights from Australia to coincide with your tour start and end dates.

For packages that do include flights you will find the nominated departure cities listed in each deal. The main departure cities used include Sydney, Melbourne, Brisbane, Perth. 

Other cities may be available at a surcharge, including Cairns, Adelaide, Darwin, Canberra. This is dependent on the destination, dates of travel and availability. 

Our airline ticketing deadline is 90 days prior to travel. Packages may still be advertised with flights but some last minute departures will be sold as a ‘Land Only’ tour for last minute bookings of less than 90 days. This will be displayed in the drop down menu when selecting ‘Departure City’.

We do not book flights from regional towns within Australia.

Most flights will transit through other countries before reaching your destination. Flights may require a stopover of more than 7 hours 

Some flights may transfer through domestic cities if airline schedules require it.  

Airlines used include and are not limited to; Qantas, Malaysia Airlines, Singapore Airlines, Vietnam Airlines, Emirates, Qatar, Etihad Airways,  Cathay Pacific, Virgin Australia, Oman Air, Turkish Airlines, Scoot, Jetstar, China Airlines, Japan Airlines and other airlines and their codeshare partners.

The airline booked is determined at time of ticketing and depending on pricing and scheduling on the day.

Customers are not given a choice of airline or scheduling. If you would like to nominate a preferred airline and/or schedule, surcharges may apply. 

Due to scheduling and availability, customers may be required to arrive early or stay behind later at their destination. In this case, any extra accommodation required will be at the customers own cost.

All travel documents are non-transferable and non-refundable

It is your responsibility to provide us with the correct name spellings at time of booking as the tickets are issued with this information provided.

Name changes are not permitted. Should a name change be required a full new ticket shall be issued and customers will be required to purchase a new ticket at market rate.

It is the customers responsibility to re-confirm their flights at least 24 hours prior to travel in case of any schedule changes. 

Any schedule changes are issued by the airline and customers are notified directly by the airline of any such changes. MyHoliday2 takes no responsibility for airline schedules changes. 

Any extra costs incurred as a result of schedule changes will be at customers own cost and may be claimable on travel insurance. 

Your flight tickets will include hold luggage as well as carry on. Luggage allowance will vary according to airline; from 20kg to 30kg for International flights.

Domestic flights as part of the itinerary may have a lower luggage allowance of 15kg. You will be required to cover any additional cost for extra allowance

Some departure dates may require you to depart Australia on Day 0 of the itinerary or arrive home a day after the itinerary ends.

It is your responsibility to check all of your travel documents immediately upon receipt and advise the airline ticket provider as soon as possible of any errors or changes required.

You can choose your own seats via the airlines website after you have received your airline booking reference ID. The airlines may charge a fee for this service.

GUIDES

Our tours will state what kind of guide is included in the tour. A brief explanation of the types of guides is as follows:

Local English Speaking Guides: A guide for each city or region of the tour. They are local to the area with expertise knowledge and they change throughout they tour. 

English Speaking Guide: Someone the guides the group and stays with the group for the entirety of the tour. They will stay in guide accommodation and not be availble after hours unless in an emergency. 

Tour Leader: Someone the guides the group and stays with the group for the entirety of the tour. They will stay with the tour group at all times and be available 24/7.

Chauffeur Guide: A qualified guide that is also your driver. Used for small groups and will stay with the group for the entirety of the tour. They will stay in guide accommodation and not be availble after hours unless in an emergency. 

Knowledgable Driver: A driver who is not qualified as a professional guide but it knowledgable of the destinations and can provide limited information. When tours include this type of guide, local expert guides will be available at certain monuments/ cities. 

TIPPING

Tipping is a way of life in most countries and visitors are expected to offer some kinds of tip for most services. MyHoliday2 do not include tipping in any packages (unless otherwise stated) so it is the customers responsibility to research tipping etiquette for the destination they are travelling. We offer guidelines as below:

Tour Guides/Tour Leaders/Drivers: Recommended $10 per person per day and is usually given at the end of the tour if you have the same guide/driver throughout.

Local Guides: Recommended $5-10 per person per day if you have a local guide for just one day or a couple of days within your tour.

Other Service Providers: For example, Jeep Safari Drivers. Recommended $5-10 per person per day given at the end of the activity/tour

Bell Boys / Porters / Waiters: $1-5 per person per day depending on service

 

TRAVEL ITINERARY & DEPARTURE DATES

Itinerary details listed on your travel document are subject to change based on the say of our suppliers as well as external factors beyond MyHoliday2’s control such as adverse weather conditions, inflation, currency fluctuations etc. This includes but is not limited to itinerary elements such as sightseeing attractions, scheduling and transportation used.

Optional tours that are bookable and payable on arrival are always subject to availability. MyHoliday2 accepts no responsibility if optional tours are unavailable on any particular day.

Aside from allocated free time as listed on the Itinerary, all persons are required to remain with the tour for its full duration unless previously arranged and approved by MyHoliday2. Leaving the group / set itinerary at any point during the tour can result in subsequent services being immediately canceled and invalid insurance for any necessary travel protection.

MyHoliday2 reserves the right to amend or change the listed departure dates on any package. Changes to departure dates may stem from amendments in cruise itineraries, flight schedules, or on request from our tour operators. Customers will be notified of any potential date changes with as much notice as possible.

 

FLIGHT EXTENSIONS

MyHoliday2 allows for Flight Extensions to most packages purchased with airfares. it will be specified on the deal if a Flight Extension is available. 

Flight Extensions are $200-$250 per person, plus any difference in airfare for your new outbound / return date

Flight Extensions must be purchased at time of booking

Once the Flight Extension form has been received, you must return it within 24 hours to secure the flights you want. Failure to do so may result in you being issued standard flights in-line with the purchased package

Once flights are issued they are non-refundable and non-changeable

You must provide accurate information on the Flight Extension form as airfares will be ticketed based on the information given. 

We will do our best to accommodate requests based on the airlines and schedules available to us. 

Multi-city flights are not allowed. Only return flights to the destination city as specified on the purchased package. 

Specific airlines / codeshare partners may be requested and you will be invoiced accordingly for any fare increase for said airline. 

 

STOPOVERS

Stopovers may be requested for 1 – 3 nights. 

Stopover destinations are limited to the airlines we will be using as part of the purchased package. Stopover destinations include Singapore, Abu Dhabi, Doha, Dubai, Kuala Lumpur

Transfers and accommodation are not included with stopovers. 

 

ONLINE COMPANY

MyHoliday2 is an online only travel agency. 

All information and documentation is available purely online. 

MyHoliday2 does not provide print brochures, or send any documents via the postal system.

It is the customers responsibility to ensure they have a current email address and internet access in order to book and access their travel documentation.

 

RESPONSIBILITY

The customer agrees that they meet the following requirements:

You have read our terms and conditions and if booking for third parties have conveyed these terms and conditions to them

You are responsible for checking the accuracy of all documents provided to you

You are responsible for contacting the airlines at least 72 hours prior to travel

You warrant and acknowledge that you have accessed a government advisory website for any specific enquirers in relation to your intended destination

You are responsible for obtaining the correct required identification documents for travel such as passport and visas

You are responsible for reading the fine print for each deal package and to adhere to the fine print stated.

You are responsible for fulfilling the full tour costs and any extras that require payment directly to our suppliers. Failure or refusal to do so may result in your tour being canceled and no refund given.

Thank you for reading these terms and conditions. If you have any questions please contact us.

We hope you have a wonderful holiday.

 

KATPIN Pty Ltd T/A MyHoliday2

ABN:  21 159 194 484

ATAS Accreditation Number: A1443